Shipping policy
Thank you for shopping with VELVETLUXURYX. We are committed to providing a smooth and reliable delivery experience. Please review our shipping policy below for information about order processing, shipping options, delivery estimates, and tracking.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders are not typically processed or shipped on weekends or public holidays. During periods of high order volume, promotional events, or holidays, processing times may be longer.
2. Shipping Options & Rates
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 7–15 Business Days | $10.00 / Free on orders over $60 |
| Express Shipping | 3–5 Business Days | $20.00 / Free on orders over $100 |
Please note that the estimated delivery times listed above begin after your order has been processed and shipped.
Shipping costs and available delivery options may vary depending on your location and will be displayed at checkout when applicable.
3. Shipping Destinations
VELVETLUXURYX currently ships to addresses within the United States.
We may update our available shipping destinations from time to time.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.
Please allow some time for tracking information to become active after your package has been handed to the shipping carrier.
5. Shipping Delays
While we work to deliver orders within the estimated timeframes, delivery dates are not guaranteed. Delays may occur due to weather conditions, carrier delays, customs procedures, holidays, or other circumstances beyond our reasonable control.
VELVETLUXURYX is not responsible for delays caused by shipping carriers or events outside of our reasonable control.
6. Incorrect or Incomplete Addresses
Please make sure that your shipping address is complete and accurate when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address before your order is shipped, but we cannot guarantee changes once an order has entered the fulfillment or shipping process.
We are not responsible for delivery issues resulting from incorrect or incomplete addresses provided by the customer.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer support team as soon as possible.
We may request additional information, photographs, or documentation to assist with our review and to work with the applicable shipping carrier.
8. Contact Us
If you have any questions about shipping or need assistance with your order, please contact us:
VELVETLUXURYX
Email: info@velvetluxuryx.com
Phone: +1 213 924 5575
Address:
1099 King Richard Ave
Las Vegas, NV 89119
United States